Before You Call a Gas Engineer – Advice

Not every problem with the boiler requires a call for a gas engineer who will charge you for doing something that you can do yourself.

In case of problems with the boiler, before you decide to call for a gas engineer, it’s worth following the instructions below. They can help you to fix a problem in the operation of the device without the need for a gas engineer’s visit, and in case a visit is necessary, it will allow the engineer to operate more efficiently. These are activities that are within the scope of service, which according to the of manufacturers book , can be performed by each user:
Check the boiler’s water pressure on the pressure gauge to ensure that it is within the range recommended by the manufacturer, this is given in the manual instructions. If it is too low (below 0.8), fill the water pressure to the recommended level (1.5 – 1.8 bar).
Check the connection to electricity.
Try turning the power switch off and on again. If the lockout information is displayed (red lamp, crossed-out flame, etc.), press the reset button. If the boiler starts to work after this, it should be observed for any signs of abnormal behaviour – e.g. water leaks, unusual noises, etc. If anything arouses your suspicion, for your safety it is best to switch off the boiler immediately – disconnect it from the electricity supply and shut off the gas supply. If there’s a water leak, close the shut-off valves and call for an engineer.
If a room stat (thermostat) is connected to the device, check that it is connected correctly. If it is battery-powered, check whether the battery needs changing.
If the above steps did not help solve the problem, or if the boiler is working in a faulty way (e.g. not heating properly, lockout, leaking, making excessive noise, etc.), please consult a gas engineer. It is also worth giving a call to a gas engineer if the appliance has not been serviced for a long time (over a year).

Before talking with a heating engineer, it is best, if possible, to prepare the following information:
First of all – boiler brand and model. This information can be found in the manufacture instruction or on the dataplate if it is visible from the outside. If the name of the model is not known, it will also help to provide, even roughly, the year installation and type (e.g. floorstanding or hanging boiler, system or a combination, etc.)
A detailed description of the fault: how it manifests itself, in what circumstances it occurs – e.g. in an accidental way, sometimes, and maybe always under certain circumstances, e.g. it does not heat up the water. If the fault consists of a small water leakage, it is worth noting which side of the housing we see the leak at. If the fault manifests itself as an occasional lockout – pay attention to how often this happens, maybe at certain specific moments.
Preparation of the above information will significantly improve the conversation and enable more precise determination of the scope and cost.

We recommend caution when working with gas appliance.

If anything arouses your suspicion, it is best to switch off the boiler immediately and call a gas engineer or a service technician.

We do not advise independent repairs of gas appliances.

The heating appliance is: gas, electricity, hot water, steam, toxic fumes.

Only professional and regular service ensures safety for you and your family.
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